Overview
This Privacy Policy explains how The ICT HUB Ltd (Bangladesh) (“The ICT HUB”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use theicthub.com and related pages. It applies to:
- Website visitors and prospects (B2B)
- Clients and their users
- Newsletter subscribers
- Job applicants
- Partners, vendors, and contractors
We serve users in Bangladesh, the UK, EU/EEA, the United States (including California), the Middle East, Malaysia, and parts of Africa.
Contact for privacy queries: support@theicthub.com
1. Who we are & scope
Controller: The ICT HUB Ltd (Bangladesh)Email: support@theicthub.comWebsite covered: theicthub.com (and sub-pages we operate)
This policy covers data collected from website visitors & prospects, clients and their users, newsletter subscribers, job applicants, and partners/vendors/contractors.
- Website visitors and prospects (B2B)
- Clients and their users
- Newsletter subscribers
- Job applicants
- Partners, vendors, and contractors
We serve users in Bangladesh, the UK, EU/EEA, the United States (including California), the Middle East, Malaysia, and parts of Africa.
Contact for privacy queries: support@theicthub.com
2. What data we collect
A. Information you provide directly
- Name
- Work email
- Phone / WhatsApp
- Company name
- Job title / role
- Message / free-text fields
- File uploads (e.g., CVs, briefs)
- Meeting booking details (e.g., Calendly)
B. Technical data collected automatically
- IP address and rough location
- Device type and operating system
- Browser and version
- Log files / request metadata
- Error and diagnostic data
C. Usage & behaviour data
- Page views and sessions
- Clicks, events, and conversions
- Scroll depth and time on page
- Heatmaps
- Session recordings
- A/B testing data
We do not intentionally collect sensitive (“special category”) personal data. We do not sell personal information.
3. How we collect data (forms, cookies, tools)
- Forms: contact/demo/newsletter/careers and meeting bookings.
- Cookies & similar tech: pixels, tags, local storage, SDKs.
- Analytics tools: Google Analytics 4 (GA4), Google Tag Manager (GTM), Microsoft Clarity, Hotjar, Mixpanel/Heap, and server-side analytics (e.g., custom/Plausible/Matomo).
- Advertising/attribution: Meta Pixel & Conversions API, LinkedIn Insight Tag, Google Ads (including Consent Mode), TikTok Pixel, X (Twitter) Ads, and UTM parameters via GTM/Analytics.
- Email communications: Mailchimp.
4. How we use your data
- Respond to inquiries; provide quotes, demos, and client support.
- Operate, secure, troubleshoot, and improve our site and services.
- Measure and improve performance and user experience.
- Run marketing, remarketing, and newsletters where permitted.
- Process job applications and recruitment activities.
- Comply with legal, tax, accounting, and security obligations.
5. Legal bases (GDPR/UK GDPR)
- Contract: to deliver services you request.
- Legitimate interests: site security, basic analytics, service improvement, B2B communications (balanced against your rights).
- Consent: non-essential cookies and direct marketing where required by law.
- Legal obligation: tax/accounting and compliance requirements.
6. Sharing & processors
We use service providers (“processors”) under contract to help operate our business. Typical categories include:
- Hosting/CDN & cloud: Vercel/Netlify (edge & hosting), AWS, Google Cloud, Microsoft Azure, DigitalOcean.
- Analytics & A/B testing: GA4, GTM, Microsoft Clarity, Hotjar, Mixpanel/Heap, server-side analytics.
- Advertising & attribution: Meta, LinkedIn, Google Ads, TikTok, X (Twitter).
- Email & comms: Mailchimp.
We require processors to implement appropriate security and process data only under our instructions. We may also disclose data to professional advisors or authorities where required by law.
We do not sell personal information.7. International transfers
We operate globally, including Bangladesh, the UK, EU/EEA, the US (incl. California), the Middle East, Malaysia, and parts of Africa. Where data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) (and UK equivalents), adequacy decisions (where available), and data processing agreements with vendors.
8. Data retention
You asked not to publish fixed retention periods. Accordingly, we state that: We keep personal data only as long as necessary for the purposes in this policy and to meet legal, tax, accounting, or security requirements. When data is no longer needed, we securely delete or anonymize it. If you unsubscribe from marketing, we retain minimal information to honour your opt-out.
9. Security
We use reasonable technical and organisational measures such as encryption in transit, access controls (least privilege, MFA where applicable), monitoring, and regular backups. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10. Your rights & choices
Your rights depend on your location and may include the right to access, correct, delete, restrict or object to processing, data portability, and the right to withdraw consent where processing is based on consent.
- EU/UK: you can also lodge a complaint with your local Data Protection Authority (e.g., UK ICO).
- California (CCPA/CPRA): you may have rights to know/access, delete, correct, and to opt-out of certain “sharing” for cross-context behavioural advertising. We do not sell personal information.
How to exercise your rights: email support@theicthub.com. We’ll verify the request and respond within applicable timeframes. You may use an authorised agent where the law allows.
11. Cookies & consent
We use cookies and similar technologies for essential functions, analytics, performance, and advertising. Where required, we display a consent prompt and respect your choices. You can adjust your browser settings to block or delete cookies (some features may not work without them). Where legally recognised, we honour signals like Global Privacy Control (GPC).
If you use a consent banner/CMP, you can include a link or button here:
[Add “Manage Cookie Preferences” link or instructions to open your CMP]
- Respond to inquiries; provide quotes, demos, and client support.
- Operate, secure, troubleshoot, and improve our site and services.
- Measure and improve performance and user experience.
- Run marketing, remarketing, and newsletters where permitted.
- Process job applications and recruitment activities.
- Comply with legal, tax, accounting, and security obligations.
12. Children’s privacy
Our services are not directed to children and we do not knowingly collect data from children under 16. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.
13. How to contact us
Questions, requests, or complaints about this policy: support@theicthub.com
Address: House no. 8, 2nd Floor, Mohammadia Housing main road, Mohammadpur, Dhaka – 1207
14. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date and becomes effective when posted.
15. Appendix: Key tools & vendors (reference list)
- Analytics: GA4, GTM, Microsoft Clarity, Hotjar, Mixpanel/Heap, server-side analytics (e.g., custom/Plausible/Matomo)
- Advertising & attribution: Meta Pixel & Conversions API, LinkedIn Insight Tag, Google Ads (incl. Consent Mode), TikTok Pixel, X (Twitter) Ads, UTM tracking via GTM/Analytics
- Email & comms: Mailchimp
- Hosting/CDN & cloud: Vercel/Netlify, AWS, Google Cloud, Microsoft Azure, DigitalOcean